Hengtong Energy Storage (referred to as "us") is fully aware of the importance of personal information to you, and will do everything possible to protect the security and reliability of your personal information.We are committed to maintaining your trust in us and strictly abide by the following principles to protect your personal information: the principle of consistent rights and responsibilities, the principle of clear purpose, the principle of consent by choice, the principle of minimum sufficiency, the principle of ensuring security, the principle of subject participation, the principle of openness and transparency, etc.At the same time, we promise that we will take appropriate security measures to protect your personal information according to the mature security standards.
Please read and understand this Privacy Policy carefully before using our products (or services).
Personal information refers to all kinds of information that can identify the identity of a specific natural person or reflect the activities of a specific natural person.
We will only collect and use your personal information for the following purposes described in this policy:
（1）Help you become our member
First, you need to register an account to become a user.When you register, you need to at least provide us with the registration email and password you intend to use, and we will verify whether your identity is valid by sending a verification code. After successful registration, you can modify and supplement your avatar, nickname, gender, birthday, education, income, city of residence, etc. These information belong to your "account information". The account information you added will help us provide you with personalized member privileges such as birthday privileges. However, if you do not provide these supplementary information, your use of personalized membership services will be affected, but your use of basic functions such as device management and data statistics will not be affected.
（2）Provide you with products/services
Personal information we may collect during your use of the service
In order to meet the basic requirements of laws and regulations and ensure the security of your account and system operation, we will collect relevant information generated during your use of our services, including:
a. Log information: When you use our products/services, we will automatically collect the details of your use of our services and save them as relevant network logs. Including but not limited to your IP address, browser type, language used, operating system version, date and time of access, and web page records you requested.
b. Equipment information: We may receive and record the relevant equipment information you used in the process of receiving our services, such as equipment model, unique equipment identifier, operating system, resolution, telecom operator and other software and hardware information, according to your specific authority in software installation and use.
We may associate the information that you use the same account to log in to different devices, so that we can provide you with consistent services on these devices.
（3）Provide you with security
In order to improve security and more accurately prevent phishing website fraud and trojan viruses, we may use your personal information and shared information. This information is shared by our related parties and partners with your authorization or according to law. We will comprehensively judge your account and transaction risks according to your usage habits and common software information to protect the legitimate rights and interests of you, other users, us or related parties. We will record some links ("URLs") that we think are risky. Relevant behaviors include identity verification, prevention, discovery and investigation of possible fraud, network virus, network attack and other security risks.
（4）Other uses
When we use the information for other purposes not specified in this policy, or use the information collected for specific purposes for other purposes, we will ask for your consent in advance.
（5）Please be aware that we do not need your authorization to collect and use personal information under the following circumstances:
a. Related to national security and national defense security;
b. Related to public safety, public health and major public interests;
c. Related to criminal investigation, prosecution, trial and execution of judgments;
d. To safeguard the life, property and other major legitimate rights and interests of the personal information subject or other individuals;
e. The personal information collected is disclosed to the public by the parties themselves;
f. Your personal information collected from legally disclosed information, such as legal news reports, government information disclosure and other channels;
g. Necessary for signing the contract according to your requirements;
h. It is necessary to maintain the safe and stable operation of the products and/or services provided, such as finding and handling the failures of products and/or services;
i. Necessary for legal news reporting;
j. Information necessary for academic research institutions to carry out statistics or academic research based on the public interest; The personal information contained in the results of academic research or description is de identified when the information is provided externally.
k. Other circumstances stipulated by laws and regulations.
Please note that data that cannot be directly connected to any particular individual is not personal information. If we combine unrelated data with other information to identify the personal identity of a natural person, or use it with personal information, such information will be considered as personal information during the combined use.
（1）Share
We will not share your personal information with any other company, organization or individual, except for the following circumstances:
a. Sharing with explicit consent: After obtaining your explicit consent, we will share your personal information with other parties.
b. We may share your personal information according to laws and regulations or mandatory requirements of competent government departments.
c. Share with our affiliates: Your personal information may be shared with our affiliates. We will only share necessary personal information and are bound by the purposes stated in this privacy policy. If an associated company wants to change the purpose of processing personal information, it will ask for your authorization again.
d. Share with partners: Some of our services will be provided by authorized partners only for the purpose stated in this privacy policy. We may share some of your personal information with partners to provide better customer service and user experience.In this case, these companies must comply with our data privacy and security requirements.We will only share your personal information for legal, legitimate, necessary, specific and clear purposes, and only share the personal information necessary for providing services.
We will sign strict confidentiality agreements with companies, organizations and individuals with whom we share personal information.The agreement requires them to handle personal information in accordance with our instructions, this privacy policy and any other relevant confidentiality and security measures.
（2） Transfer
We will not transfer your personal information to any company, organization or individual, except for the following circumstances:
a. Transfer with express consent;
b. If personal information transfer is involved in merger, acquisition or bankruptcy liquidation,We will ask the company holding your personal information to continue to be bound by this privacy policy, otherwise we will ask the company to ask you for authorization again.
（3） Public disclosure
We will only publicly disclose your personal information under the following circumstances:
a. With your explicit consent;
b. Law based disclosure: We may publicly disclose your personal information under the mandatory requirements of laws, legal procedures, lawsuits or government authorities.
（1）We have used security measures that comply with industry standards to protect your personal information from unauthorized access, public disclosure, use, modification, damage or loss. We will take all reasonable and feasible measures to protect your personal information.For example, when exchanging data (such as credit card information) between your browser and the Service, it is protected by SSL encryption.At the same time, we provide https safe browsing mode for our website.We will use encryption technology to ensure the confidentiality of data.We will use trusted protection mechanisms to prevent data from malicious attacks.We will deploy an access control mechanism to ensure that only authorized personnel can access personal information.We will hold security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal information.
（2）We will take all reasonable and feasible measures to ensure that irrelevant personal information is not collected. We will only retain your personal information for the period required to achieve the purposes described in this policy, unless the retention period needs to be extended or permitted by law.
（3）The Internet is not an absolutely secure environment, and email, instant messaging, and other forms of communication are not encrypted.We strongly recommend that you do not send personal information in this way. Please use a complex password to help us ensure the security of your account.
（4）The Internet environment is not 100% secure. We will try our best to ensure or guarantee the security of any information you send us.If our physical, technical, or management protection facilities are damaged, resulting in unauthorized access, public disclosure, tampering, or destruction of information.At this time, if your legal rights and interests are damaged, we will bear the corresponding legal responsibility.
（5）In the event of an unfortunate personal information security incident, we will promptly inform you of:The basic information and possible impact of the security incident, the disposal measures we have taken or will take, the suggestions that you can independently prevent and reduce risks, and the remedial measures for you.
We will inform you of the event in a timely manner by mail, letter, telephone, push notification, etc. If it is difficult to inform the personal information subject one by one, we will take a reasonable and effective way to publish the announcement.
At the same time, we will actively report the disposition of personal information security incidents according to the requirements of the regulatory authorities.
We attach great importance to your concern about your personal information, and do our best to protect your right to access, correct, delete and withdraw your consent to your personal information, so that you have sufficient ability to protect your privacy and security. Your rights include:
（1）Access and correct your personal information
In addition to laws and regulations, you have the right to access and correct your personal information at any time, including:
a. Your account information: You can click the "I" page in the app to view and manage all your personal information. If you need to change your personal information, you can apply for change through email or telephone customer service.
b. Please feel free to contact us if you need to access or correct other personal information generated in the process of using our products and/or services. We will respond to your request in the manner and within the period specified in this privacy policy.
c. Personal information that you cannot access and correct: In addition to the information listed above, we cannot provide you with access and correction services for some of your personal information.This information mainly includes the device information collected to improve the user experience and ensure transaction security and personal information generated when using additional functions.We will use the above information within your authorization, and you cannot access and correct it, but you can contact us to delete or anonymize it.
（2）Delete your personal information
In the following cases, you can request us to delete your personal information:
a. If we handle personal information in violation of laws and regulations;
b. If we collect and use your personal information without your consent;
c. If our handling of personal information violates the agreement with you;
d. If you cancel your account;
e. If we terminate our services and operations.
If we decide to respond to your request for deletion, we will also notify the entity that has obtained your personal information from us to require it to delete it in a timely manner.If the laws and regulations provide otherwise or the entity has obtained your independent authorization, they can handle it by themselves.When you delete information from our service, we may not delete the corresponding information in the backup system immediately, but we will delete the information in the backup update.
（3）Change the scope of your authorization or revoke your authorization
You can change the scope of your authorization for us to continue collecting personal information or revoke your authorization by deleting information, turning off device functions, or setting privacy settings on websites or software.
Please understand that each business function requires some basic personal information to complete.After you withdraw your consent or authorization, we cannot continue to provide you with the services corresponding to the withdrawal of your consent or authorization, nor will we process your corresponding personal information.However, your decision to withdraw your consent or authorization will not affect the previous personal information processing based on your authorization.
（4）Account cancellation
You can ask us to cancel your account. After you cancel your account, we will stop providing you with products and/or services.According to your request, we will delete your personal information (unless otherwise stipulated by laws and regulations)
（5）Respond to your request
In case of the following scenarios, you can contact us through the way below this agreement:
You cannot access, correct or delete your personal information through the above methods;
You need to access, correct or delete other personal information generated when you use our products and/or services;
You think that any agreement with you on the collection or use of personal information or any violation of laws and regulations exists;
To ensure security, we may need you to provide a written request or prove your identity in other ways.We will reply to your request within 30 days after receiving your feedback and verifying your identity.In principle, we do not charge for your reasonable request.
However, for requests that are repeated for many times and exceed reasonable limits, we will charge a certain cost as appropriate.We may reject requests that are gratuitously repeated, require too many technical means (for example, need to develop new systems or fundamentally change existing practices), bring risks to the legitimate rights and interests of others, or are very unrealistic (for example, involving information stored on backup tapes).
In the following cases, we will not be able to respond to your request according to the requirements of laws and regulations:
Related to national security and national defense security;
Related to public safety, public health and major public interests;
Related to criminal investigation, prosecution and trial;
There is sufficient evidence to show that you have subjective malice or abuse of rights;
Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals and organizations.
We attach great importance to the protection of minors' personal information.If you are a minor under the age of 18, you should obtain the written consent of your parent or legal guardian before using our products and/or services.We will protect the personal information of minors in accordance with relevant national laws and regulations.
In the case of collecting personal information of minors with the consent of the legal guardian, we will only use/publicly disclose this information when it is permitted by law, explicitly agreed by the guardian or necessary to protect minors.
If we find that we have collected personal information of minors without the prior consent of verifiable parents or legal guardians, we will try to delete relevant data as soon as possible.
（1）In order to provide you with better services and with the development of our business, this privacy policy will also be updated.However, without your explicit consent, we will not reduce your rights under this privacy policy.We will issue updated versions on websites and mobile terminals and remind you of the updates of relevant content through website announcements or other appropriate ways before they take effect.Please also visit the relevant website to keep abreast of the latest privacy policy.
（2）For major changes, we will also provide more significant notices (we will explain the specific changes to the privacy policy by including but not limited to email, SMS or special prompts on the browsing page).
Major changes referred to in this policy include but are not limited to:
a. Our service model has undergone significant changes. For example, the purpose of processing personal information, the type of personal information processed, and the use mode of personal information;
b. Significant changes have taken place in our ownership structure and organizational structure. Such as business adjustment, bankruptcy merger and acquisition, etc;
c. The main objects of personal information sharing, transfer or public disclosure have changed;
d. Your right to participate in personal information processing and the way you exercise it have changed significantly;
e. When the responsible department, contact information and complaint channel for handling personal information security change;
f. When the personal information security impact assessment report indicates that there is a high risk.
（3）We will also archive the old version of this policy for your reference.
If you have any questions, comments or suggestions about this privacy policy or your personal information, please call our customer service hotline XXXXXXXXXXXX to contact us.
Generally, we will reply within 30 days. If you are not satisfied with our reply, especially if our personal information processing has damaged your legitimate rights and interests, you can also complain or report to the regulatory authorities such as Netcom, Telecom, Public Security and Industry and Commerce.